I can’t be alone in this thought but why is it so difficult to speak to BT nowadays?
I would advise you to try their website but, for a world famous telecoms company, it’s a wilderness of useful contact numbers. And when you find them it’s because you’ve lost the will to live, accidentally click on a pretty icon and, hey presto, a number appears to entice you to waste hours being told how busy BT are at the moment – before someone within BT puts down their newspaper and coffee in, happily, Newcastle or Glasgow, utters monosyllabic nonsense and then packs you off into ‘Telecoms Hades’ to wait for another useless answer.