It seems strange to report that, after almost 25 years in business, Idealogy is only now embracing a Best Practice philosophy. So, in light of that revelation, it also seems fair to be asked questions like “Are we just slow?” or “Haven’t we found any we like yet?”To be honest, the very mention of the words ‘Best Practice’ sends many SMEs diving for cover. So many of the processes that smaller organisations employ are so intimate and so cultural it’s hard to change direction and attitudes.